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Privacy Policy
Last updated: 26 May 2026
About This Policy
Botanic Hardscapes (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use and look after your information when you contact us through our website, by phone, email or WhatsApp.
Who We Are
Botanic Hardscapes is a family-run landscaping company based at High Street, Feltham TW13 4HG. You can reach us on 07498 342015 or at info@botanic-hardscapes.co.uk.
What Information We Collect
When you get in touch with us — through our contact form, by phone, email or WhatsApp — we may collect:
- Your name
- Your phone number
- Your email address (if you provide one)
- The service you’re interested in
- Any project details you share with us in your message
We do not collect any behavioural data, tracking data, or use cookies for marketing or analytics purposes. Our website does not display a cookie banner because we don’t use cookies that require consent.
Why We Collect This Information
We use your information solely to:
- Respond to your enquiry
- Arrange a free site visit and provide a quote
- Communicate with you about your project
- Deliver the services you’ve asked us to provide
Legal Basis for Processing
Under the UK GDPR, we rely on the following legal bases for processing your data:
- Legitimate interest — to respond to enquiries and run our business
- Contract — where we are delivering services you have agreed to
- Consent — where you have actively shared your details to make contact
Who We Share Your Information With
We do not sell, rent, or share your personal data with third parties for marketing purposes.
We may share limited information with essential service providers — such as our email host (to receive your enquiry) and website host. We may also share data with authorities such as HMRC where legally required.
How Long We Keep Your Data
We retain enquiry information for as long as needed to respond and provide our services. For active and past customers, we keep records for up to 7 years to comply with UK tax and accounting law. After this period, your data is securely deleted.
Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Correct any inaccurate information
- Delete your data (where there is no legal reason to keep it)
- Restrict or object to our processing of your data
- Data portability — receive your data in a portable format
- Complain to the Information Commissioner’s Office (ICO) at ico.org.uk
To exercise any of these rights, contact us at info@botanic-hardscapes.co.uk.
Security
We take reasonable steps to protect your personal data, including secure storage and limited internal access.
Cookies
We do not use tracking cookies, analytics cookies or third-party advertising cookies on our website. We don’t display a cookie consent pop-up because we don’t have any cookies that require consent. If this changes in the future, this policy will be updated and a proper consent mechanism added.
Changes to This Policy
We may update this policy from time to time. The “Last updated” date at the top reflects any changes.
Contact Us
For any questions about this Privacy Policy or how we handle your data:
